FAQ

IPA stands for "independent physicians association". Independent physician means physicians in private practice, in contrast to physicians who are employees of a corporation, such as a hospital or HMO.

PCP stands for "Primary Care Physician". PCPs include general and family practitioners, internists and pediatricians. The primary care physician is responsible for providing primary medical care and coordinating specialty care for all patients who have been assigned to him or her.

You must contact your health plan to request a PCP change. The effective date is generally not until the first of the following month. Most often you can only change your PCP on a monthly basis, but that depends on your health plan and any special circumstances. After changing your PCP you should expect to receive a new card within a few weeks. If you don't you should contact your health plan. See your insurance ID card for the member service phone number.

You must contact your PCP to request an authorization. In some cases you will need to have an appointment with your PCP to evaluate your need for a referral to a specialist.

Please contact your health plan to confirm your benefits.  You may refer to our Health Plan Contacts page or you may find the phone number on your ID card. 

Please contact your health plan to change your address.  You may refer to our Health Plan Contacts page or you may find the phone number on your ID card.  

Each health plan have different process for filing grievance.  You may refer to our Services page for information.  To file a complaint against Key Medical Group, you may write your complaint and mail it to us at 3335 S Fairway Visalia, CA 93277.  Attn: Administrator